Support
How to reach us, and what to tell us so that we can help.
Contact us
- In the app: Profile → Help and contact.
- By email: support@easyneurology.com
A question looks wrong?
Use Report on the question itself, in the ⋯ menu at the top of the question, and choose Answer key wrong, Outdated, Unclear, Typo or Other. Reports go to review, and the app tells you when the question has been fixed.
What to include
- The email address you sign in with.
- Your device, and the app version from Profile → About.
- What you did, what you expected, and what happened instead.
- A screenshot, if it helps.
Trap — patient details
Never send us patient details: no names, dates of birth, record numbers, images or anything else that could identify a patient. This applies to emails, screenshots and reports.
Common questions
Pro on a new phone
Sign in with the same email address: Pro comes with your account. If it does not show, use Profile → Subscription → Restore purchases.
Cancelling Pro
Profile → Subscription → Manage subscription opens your App Store or Google Play subscription settings, where you can cancel. Pro continues until the end of the period you have paid for.
Signed out on another device
An account can be signed in on two devices at a time. Signing in on a third ends the oldest session, so sign in again on the device you want to use.
Deleting your account
See Delete your account for how to do it and what is deleted.